Frequently Asked Questions

1. Can I place my order over the phone instead of online?
2. How do I track my package?
3. Does Bernardi Parts ship to PO boxes?
4. I live outside of the United States. Can you ship parts to me?
5. Do you ship internationally?
6. Will you ship one order to multiple addresses?
7. If I select 3-day or next-day air shipping am I guaranteed to have the parts in that time?
8. Can I come to your dealership and pick up my parts?
9. What is a VIN# and where is it located?
10. Are you an authorized Toyota dealership?
11. Are the parts and accessories you sell Genuine Toyota?
12. What Do I Do If a Product Fails?
13. How can I search for the right part for my Toyota vehicle on your website?
14. What is the return policy for parts and accessories purchased from your website?
15. What are your customer service hours of operation, and how can I reach your customer service team if I have any questions or concerns?
16. What is the warranty period for the parts and accessories that you sell?
17. Do you offer installation or technical assistance for the parts or accessories that you sell?

Answers…

1. Can I place my order over the phone instead of online?

   While we encourage our customers to place their orders online for faster processing and accuracy, you can call us at 800-924-1884 during our normal business hours if you have any questions or concerns.Please enter your order on BernardiParts.com which is secured by VeriSign to protect your personal information.

2. How do I track my package?

   You can track your package by logging into your account on our website and viewing order details. You will also receive an email with a tracking number once your order has been shipped.

3. Does Bernardi Parts ship to PO boxes?

   Unfortunately, we are unable to ship to PO boxes because they are part of the US postal service, UPS cannot deliver to them.

4. I live outside of the United States. Can you ship parts to me?

   We only ship parts and accessories to addresses within the continental United States and Canada. Please refer to our International Order Policy.

5. Do you ship internationally?

   At this time, we only ship to addresses within the continental United States and Canada. Please refer to our International Order Policy.

6. Will you ship one order to multiple addresses?

   Unfortunately, we cannot ship one order to multiple addresses at this time. We ask that you place separate orders for each shipping address.

7. If I select 3-day or next-day air shipping am I guaranteed to have the parts in that time?

   UPS shipping times are based on "in transit" times and do not include handling or processing times. The shipping time frame begins once UPS picks up your package. If you need to receive your order by a specific date, please contact us to confirm product availability and shipping times.

8. Can I come to your dealership and pick up my parts?

   We do not offer a pickup option at our Natick location because our discounted prices are made possible through the efficiencies of shipping orders. However, you can rest assured that your order on BernardiParts.com will be delivered to you in a timely manner.

9. What is a VIN# and where is it located?

   A VIN# (Vehicle Identification Number) is a unique 17-digit code that identifies all Toyota vehicles manufactured since 1981. It can be found on the vehicle registration, insurance papers, dashboard, and service tag.

10. Are you an authorized Toyota dealership?

    Yes, we are an authorized OEM Toyota parts dealer operated by Bernardi Toyota in Framingham, Massachusetts. Our team has over 35 years of experience selling and servicing Toyota vehicles.

11. Are the parts and accessories you sell Genuine Toyota?

    All the parts and accessories we sell on our website are Genuine Toyota OEM parts. We do not sell non-Toyota products in place of Genuine Toyota parts.

12. What Do I Do If a Product Fails?

    All of our Toyota OEM parts and accessories are manufactured to meet Toyota's exacting standards of quality and reliability. If you experience any issues with a product purchased from us, you can return it to us or any authorized Toyota dealership.

13. How can I search for the right part for my Toyota vehicle on your website?

    You can search for the right Toyota part on our website home page by entering the part number or VIN, or by selecting the year, model, trim, and catalog if you are unsure which part you need.

14. What is the return policy for parts and accessories purchased from your website?

    We offer a 60-day return policy and free returns for most items purchased from our website. However, some items are not eligible for return or replacement. Please visit our Returns page for more information.

15. What are your customer service hours of operation, and how can I reach your customer service team if I have any questions or concerns?

    Our customer service team is available during our normal business hours, which are Monday through Friday, 7:30 AM to 5:00 PM Eastern Time. You can reach us by phone at 800-924-1884, or by sending us a message on our website and we will respond to your inquiry as soon as possible.

16. What is the warranty period for the parts and accessories that you sell?

    All Toyota OEM parts and accessories purchased from BernardiParts are warranted by Toyota for 12 months from the date of purchase. Please visit our Warranty page for more information.

17. Do you offer installation or technical assistance for the parts or accessories that you sell?

    We do not offer installation services for the parts or accessories that we sell. However, our team of knowledgeable and experienced parts specialists can provide you with technical assistance and answer any questions you may have regarding the parts or accessories you purchase from us.