Return Policy

Items are NOT eligible for a return for replacement or refund if they are:

• An electrical/electronic component, HAZMAT, Chemical, Fluid, or non-rented tool.
• Are not in brand new, undamaged, clean, uninstalled, and resalable condition
• Are missing any components, attaching hardware, and/or documentation
• Are not in their original packaging

INELIGIBLE items may not be returned for credit or replacement because we cannot guarantee to the next buyer that they have not been used. They will, however, be replaced if they have a manufacturing defect.

Items that are eligible for return must be approved by sending us an email with the order number.

ALL Returns are subject to a 15% restocking fee.

If you return an item that is not eligible for a refund, we will notify you and give you the option of having it returned to you.

If an ordered item is damaged upon receipt, please:

• To ensure we can meet the carriers claim reporting requirements, please notify us within 48 hours of receipt using the "Return Authorization" procedure outlined below.

• We will advise you on how to proceed after we discuss your situation with the carrier.

If you believe a part has failed due to a manufacturing defect, please:

• Document the symptoms of the defect.

• The VIN# of the vehicle on which the failed part was installed.

After reviewing you return request, we will advise you on how to proceed.

If the part has been installed in your vehicle, you can drive your vehicle to your local Authorized Toyota Dealer for warranty coverage.

If you received a part other than what you ordered or found something missing from your order, please notify us within 48 hours of receipt using the "Return Authorization" procedure outlined below. Upon receipt of your notification, we will email you

• A Return Authorization Approval.

• An "Electronic Return Service Label" that should be affixed to the package being returned.

• The labeled package can then be given to any UPS driver or brought to your local UPS store.

To receive a refund or replacement, returned items must:

• Meet the “Return Eligibility” requirements outlined above.

• Be Received within 15 days of the date on which the RMA was issued.

When we receive the returned item(s), packaged with the Return Authorization email, we will:

• Send you replacement items at no additional charge via the same shipping method as the original order OR, at your option,

• Apply a credit to your credit card for the price paid for the returned items.

If you ordered a product that meets the guidelines outlined above for “Return Eligibility” and you have determined it is not what you need...

• Please notify us within 60 days of receipt using the "Return Request Procedure" described below.

• Upon receipt of your notification, we will send you a Return Authorization eMail.

• Package the returned items with a copy of the Return Authorization email that we sent to you.

• Ship Bernardi Parts the items to be returned so we receive them within 15 days of the date on which the RMA was issued.

• When we receive the returned item(s), packaged with the Return Authorization email, we will be happy to apply a credit to your credit card.

• Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.