Order Policy - Bernardi Parts Toyota

Order Policy

Order Policy

Terms, shipping, order status, and parts-specific details for online Toyota parts orders

Please review the order information below before placing your order with Bernardi Parts Toyota.

Terms & Conditions for Sale

Pricing & Availability

  • Online Only: Prices shown apply exclusively to online orders and exclude shipping unless stated otherwise.
  • Subject to Change: Prices can change at any time without notice.
  • Error Corrections: We reserve the right to fix typos, misprints, or calculation errors.
  • Pricing Accuracy: If the correct price is lower, we’ll charge the lower price. If it is higher, you may accept the corrected price or cancel the order.
  • Order Discretion: We may decline orders that pose a financial or operational risk. If so, we'll notify you via email.

Order Requirements

  • Billing & Shipping Must Match: For protection, both addresses must match to process your order.
  • Order Changes: Contact us within 15 minutes if changes are needed. Once processed, no changes can be made.

Sales Tax

A 6.25% sales tax applies to orders shipped to Massachusetts. No tax is charged on orders shipped outside Massachusetts.

Cancelled Orders

Low-demand items special-ordered from Toyota Motor Co. may be subject to a 15% restocking fee if cancelled.

Backorders

If a part is out of stock, we order it from our local Toyota Motor Co. warehouse. Shipping usually occurs within 10–15 business days. We’ll notify you if it takes longer and offer the option to cancel.

Bernardi Parts warehouse

Shipping Information

Free & Discounted Shipping

  • Free standard shipping on orders over $99 within the 48 continental U.S., excluding fluids, oversized items, and HAZMAT parts.
  • Eligible oversized items ship at a discounted flat rate of $149 per item via FedEx Ground.
  • Please be sure to read over the terms and conditions for all the details.

Shipping Costs & Special Packaging

Shipping is based on item weight and size. If costs exceed the estimate, we’ll contact you for approval.

Shipping Addresses

  • Street addresses only – no P.O. Boxes.
  • Customers are responsible for address errors, changes after shipping, or refused deliveries.
  • No shipping to U.S. territories - Puerto Rico, Virgin Islands, Guam

Carriers

  • Orders typically ship via FedEx Ground, FedEx Home Delivery, or SmartPost.
  • Expedited shipping is available during checkout.
  • Map below illustrates the FedEx estimated shipping time.
FedEx Shipping Map

Order Status Updates

We’ll email you whenever your order status changes. You may also return to our website at any time to check your order status.

In Process / Unpaid

Your order was submitted successfully and is awaiting processing. Your credit card was authorized but has not yet been charged.

Pending Payment

There is an issue with the payment information. We’ll contact you to explain the problem and how it may be resolved.

Partially Shipped

Available items have shipped, and any significantly delayed backordered items will ship when they arrive.

Shipped

Your order has shipped and your credit card has been charged. Tracking information will be sent by email.

Genuine automotive parts arranged on a workbench

Superseded & Remanufactured Parts

Superseded Parts

Like all manufacturers, Toyota Motor Co. regularly reviews the quality of its products and suppliers. From time to time, Toyota Motor Co. may improve a product’s quality or availability and assign a different part number to the new product. Bernardi Parts reserves the right to supply you with a superseded part in place of the originally ordered part.

Remanufactured Parts & CORE Charges

Toyota Motor Co. remanufactures some parts to be resold as new. When purchasing a remanufactured part, a CORE charge will be applied to the order - the amount of which varies by part. The CORE charge is included in the list of parts - to the right of the price column. The CORE charge is a deposit that is refunded after the part(s) is returned to BernardiParts.com.

Please review our Return Policy for more information about returning a CORE.

Questions?

We're here to help! Contact our support team anytime for order assistance or product info.

Thank you for choosing Bernardi Parts—your trusted source for genuine parts and accessories!

Call Us: 800-924-1884
Email Us: [email protected]
Hours: Monday – Friday 7:30AM – 5:00PM EST

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